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Do your guides speak English?
All of our guides speak English, so you never have to worry about communication issues on our tour!
What time does the Group Tour start?
The starting time of the tour depends on which tour you are on. Our Group Snow Monkey Tour starts at 13:00 from Nozawa Onsen, and 13:20 from Iiyama. However, we ask all participants to arrive at least 15 minutes before the start of the tour for ...
How long is the Group Tour?
The tour takes 4 1/2 hours. We usually come back to Nozawaonsen at 17:30.
Is there a group discount?
We offer a group discount for the Group Tour based on the total number of adults participating. 5-9 Adults: 5% Discount 10-14 Adults: 10% Discount 15-19 Adults: 15% Discount 20+ Adults: 20% Discount
What is your refund policy?
After the booking has been confirmed: 500 yen per person is charged. Everything else is refunded. 2 to 3 business days before the tour: 30% of the total price is charged. 1 business day before the tour: 50% of the total price is charged. Everything ...