What is your refund policy?

What is your refund policy?

Hello,

Thank you for your message.

Our cancellation/amendment fees are below.
 After the booking is confirmed: ¥500 per person
3 to 2 business days prior: 30% of the total price
1 business day prior: 50% of the total price
Tour day: 100% of the total price

Thanks,

IXSM Travel
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