Popular Articles
Guide
Hello, Thank you for your message. All of our guides are English-speaking, so you will not have to worry about any communication barriers during your tour. Each guide has completed our comprehensive in-house training program and possesses deep ...
What time does the Group Tour start?
Hello, Thank you for your message. The Group Snow Monkey Tour departs at 1:00 PM from Nozawa Onsen Chuo Terminal, and 1:20 PM from the Iiyama Station Chikumagawa Exit. To ensure the tour stays on schedule, we kindly ask all participants to arrive at ...
How long is the Group Tour?
Hello, Thank you for your message. Our tour takes approximately 4.5 hours. We usually return to Iiyama Station around 5:10 PM and Nozawa Onsen around 5:30 PM. However, please note that travel time may be longer than usual during holiday seasons or ...
What is your refund policy?
Hello, Thank you for your message. Our cancellation/amendment fees are below. After the booking is confirmed: ¥500 per person 3 to 2 business days prior: 30% of the total price 1 business day prior: 50% of the total price Tour day: 100% of the total ...
When is the best time to book my Group Tour?
Hello, Thank you for your message. We recommend booking your tour as soon as possible to secure your seats. While we accept same-day bookings, availability cannot be guaranteed. Please be aware that seats are allocated on a first-come, first-served ...